Frequently Asked Questions

The Stove Yard

What is a HETAS Approved Retailer?

Stoves - Different Types

What's the difference between multi fuel stoves and woodburners?

Should I choose a multi fuel or a wood burning stove?

Which is better, a steel or a cast iron stove?

What's the difference between a radiant stove and a convection stove?

What is a heat storage stove?

Stoves - General

What are the advantages of a stove over an open fire?

Why should my stove have a CE mark?

What does 'Hetas Approved Appliance' mean?

Stoves - Technical

What is the difference between Gross and Net efficiency?

What is external air?

Can I use a Boiler stove without connecting it to the water?

What is a Flue Damper?

What is a Clean Burn stove?

What is an Airwash System?

Where can I get spare parts for my stove?

Stoves - Operation

How easy is it to use a stove?

How do I burn my stove efficiently?

Why is my baffle plate not covered under the warranty?

Stoves - Installation

Can I install the stove myself?

Do I need planning permission to install a stove?

Stoves - Spare Parts

Why is my baffle plate not covered under the warranty?
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